VDV AI CANCELLATION & REFUND POLICY
Last Updated: 26 March 2025
1. Subscription Cancellations
1.1 Monthly Subscriptions
- You may cancel your monthly subscription at any time before the next billing cycle.
- Cancellation requests must be submitted via email to bernhard@vdvauto.co.za or through your account dashboard (if available).
- Cancellations take effect at the end of your current billing period. No prorated refunds are provided for partial months.
1.2 Annual Subscriptions
- Annual subscriptions may be canceled within 14 days of purchase for a full refund.
- After 14 days, no refunds are issued for annual cancellations, but your access will continue until the end of the paid term.
2.1 Unused Tokens
- Purchased tokens do not expire and remain in your account until redeemed.
- No refunds are provided for unused tokens, as they retain their value indefinitely.
2.2 Redeemed Tokens (Leads)
- Once tokens are redeemed for leads, no refunds or exchanges are permitted.
- VDV AI does not guarantee lead conversion rates or outcomes.
3.1 Email Request
-
Send cancellation requests to bernhard@vdvauto.co.za with
- Your full name
- Account email
- Reason for cancellation
3.2 Auto-Renewal
- Disabling auto-renewal does not cancel your current subscription. You must submit a formal cancellation request.
4.1 Service Disruptions
- If VDV AI discontinues a service permanently, users will receive prorated refunds for unused subscriptions or tokens.
- VDV AI reserves the right to modify this policy. Users will be notified via email or website notice.
Contact:
For questions, contact bernhard@vdvauto.co.za.